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Module Configuration

Module Configuration page displays a list of config parameters which are used in the application. You can filter the list on the basis of name, description and value.

Note: There is just one config parameter in the list at the moment.

Impact in Alt Worklife

Let us take an example of a config parameter, Ticket reopen window which has been activated.

The Ticket reopen window rule says, if value entered in the Value textbox is 5, then employee can reopen ticket after 5 days of getting closed.

Now when employee logs in Alt Worklife, he can view Reopen button under Helpdesk > My Queries on 10th December 2016, if ticket got closed on 5th December 2016.